Online Store Terms and Conditions Lily's Romance

Chapter 1. General provisions, contact with the store owner

1. These regulations (hereinafter referred to as the "Regulations") define the terms and conditions of use of the online store Lily's Romance operating at www https://lilys-romance.com

2. The Store is owned by Ewelina Konopka, an entrepreneur conducting business under the name Art Decoratif Ewelina Konopka, with its registered office at Pańska 12, 86-300 Grudziądz, entered into the Central Register and Information on Business Activity, Tax Identification Number (NIP): 8-121-865-163, National Business Registry Number (REGON): 523-750-680
(hereinafter referred to as the "Seller").

3. The Seller's contact details are as follows:
Contact address: Pańska 12, 86-300 Grudziądz
Email address: lilyfrou.art@gmail.com
Telephone number: +48 511-406-413
Contact point for communication with EU Member State authorities, the European Commission, and the Digital Services Council: lilyfrou.art@gmail.com. Communication can be conducted in Polish.

4. These Terms and Conditions contain:
a. I nformation about the e-commerce service offered and provided by the Seller, which allows customers to make online (i.e. remote) purchases of goods, digital content, or digital services in the Store (hereinafter referred to as the "Store Service");
b. Information necessary to use the aforementioned service.

Chapter 2. Technical Requirements

1. To use the Store, you must have:
a. a computer or other device with a web browser;
b. internet access;
c. an active email address.

Chapter 3. Personal Data

1. The Seller is the controller of the personal data of Store customers.
2. All information regarding the processing of personal data of customers and other persons using the Store's website can be found in the Privacy Policy.

Chapter 4. Conclusion of the Sales Agreement, Customer Account

1. The Store allows you to purchase (hereinafter referred to as "Products") displayed on the Store's website in two ways:
A. without registration;
B. by creating an account in the Store.

In both cases, to fulfill your order, you must select the Products in the Store, which are transferred to the "Cart" and complete the ordering process by selecting options (delivery and payment method). 2.Information about the manufacturer in the Store, i.e., description and prices, and adding an invitation to retail sales. Article 71 of the Civil Code, in accordance with the Terms and Conditions.
3. The terms and conditions of the order require the provision of all required data necessary to perform the contract and (at the customer's request) the data necessary to generate a VAT invoice.
4. If the customer decides to create an account in the Store (hereinafter "Account"), registration is a one-time process, and the email address and password chosen by the customer are the basis for subsequent logins. Details about the digital Account management service provided by the Seller are available below in the Account Terms and Conditions. The Store also allows logging in to the Account via social media and/or a Google user account. After logging in, the customer has access to their order history and does not need to refill the order form with their personal data for subsequent orders.
5. The customer may cancel their account at any time without incurring any costs. To do so, please send your cancellation request to the following email address: lilyfrou.art@gmail.com.
6. Confirmation of the order by the customer using the "Buy and pay" button (or equivalent wording) means:

a.submitting an offer to the Seller to purchase the Goods in accordance with the options selected in the order and in accordance with these Terms and Conditions,
b. accepting the obligation to pay the price of the Goods and their delivery costs.

7. The sales agreement (hereinafter "Agreement") is concluded upon the Seller accepting the order for execution (acceptance of the customer's offer), of which the Seller informs the Customer via
8. If the order for Goods cannot be fulfilled (in whole or in part), the Seller will inform the customer; in such a case, the Agreement will not be concluded. The Seller will also inform the customer of the existing options for alternative order fulfillment, e.g., partial fulfillment or waiting for the Seller to replenish inventory. If the order has been previously paid by the customer and is not possible to fulfill, the Seller will immediately refund the customer's payment (depending on the scope of the order cancellation).
9. The Seller will provide the customer with confirmation of the conclusion of the Agreement on a durable medium no later than upon delivery of the Goods.
10. The Store is not liable for non-delivery of the order or delays in its delivery resulting from the customer providing an incomplete/incorrect delivery address or failure to provide other information necessary to fulfill the order.
11. The Seller reserves the right to suspend the order if the customer provides false information or if such information raises reasonable doubts as to its accuracy. In such a case, the Seller (if possible) will attempt to contact the customer to verify the accuracy of the data provided.

Chapter 5. Prices and Payment Methods

1. The prices of the Goods are given in Polish zloty (PLN) & Euro (EUR) and are gross amounts, i.e., including VAT.
2. The shipping costs for the Goods are displayed separately in the Store's shopping cart, depending on the delivery method selected by the customer.
3. Available payment methods are described on the Store's website in the "Payment Methods" tab and are presented to the customer during the ordering process (in the shopping cart).
4. The Store offers the following payment methods:
a. traditional bank transfer to the Seller's account
b. fast electronic transfer / BLIK / so-called Virtual wallet - via the payment platform:
Shoper Payments (Autopay)
eCard
dotpay
PayPal
PayU
Przelewy24
Tpay.com
Stripe
c. Card payment: Visa, Visa Electron, MasterCard, MasterCard Electronic
d. Deferred payment - via the operator indicated at the ordering stage

5. If the customer chooses payment by standard bank transfer, payment for the order should be made within 1 day of placing the order. If payment is not made within the aforementioned timeframe, the Agreement is deemed null and void. The previous sentence does not apply to situations where the Seller offers customers deferred payment/payment in installments through an external partner.
6. If payment is selected via Shoper Płatności, the online payment service provider for payments via fast transfers and payment cards is Autopay S.A.
7. If payment is selected via Stripe, the online payment service provider is jointly Stripe Payments Europe, Limited and Stripe TechnologyEurope, Limited, based in Ireland. The rules for integrating the Store with the Stripe service are specified in the "Terms and Conditions of the Stripe Integration Service in the Shoper Online Store" available at
https://www.shoper.pl/static/regulaminy/uslugi-finansowe-i-platnosci/regulamin-uslugi-integracji-stripe-w-sklepie-internetowym-shoper-od-2025-03-15.pdf 
. The Stripe service terms and conditions addressed to consumers (persons paying in the Store via Stripe) are available at https://stripe.com/en-pl/legal/consumer.

Chapter 6. Delivery of Goods

1. Delivery of Goods takes place at the customer's discretion:
via courier
via Poczta Polska
to InPost parcel lockers
via ORLEN parcels
2. With the exception of Goods collected by the customer in person, the order is considered completed upon dispatch of the shipment to the customer (entrusting the shipment to the carrier engaged in transport). The exact actual delivery date is determined by the carrier.
3. Goods are shipped by the Seller within 4 business days, unless a different time is expressly specified in the product description when the customer places the order. Detailed delivery times are provided on the Store's website in the "Order Processing Time" tab.
4. The Seller normally processes orders within the Republic of Poland, covering the costs indicated on the Store's website in the "Delivery Time and Costs" tab. International shipping is available subject to the costs.

Chapter 7. Withdrawal from the contract

1. A customer who is a consumer or an entrepreneur, as referred to in Article 7aa of the Consumer Rights Act (hereinafter referred to as the "Privileged Entrepreneur"), has the statutory right to withdraw from the contract for the sale of Goods within 14 days of receipt, without giving any reason, subject to the exceptions referred to below.

2. To meet the withdrawal deadline, it is sufficient for the customer to send a declaration within the aforementioned period: in electronic form to: lilyfrou.art@gmail.com or in writing to: Pańska 12, 86-300 Grudziądz.

3. The declaration of withdrawal from the contract may be submitted using the template -
Download the template form. Using the template is not mandatory. The Seller will immediately send the customer an email acknowledgment of receipt of the declaration of withdrawal from the contract.

4. Then, within the next 14 days, the customer should return the returned Goods at their own expense to the following postal address: Pańska 12, 86-300 Grudziądz.
5. The Seller will immediately, no later than 14 days from receipt of the declaration of withdrawal from the contract, refund the following to the customer:
the price of the Goods;
the cost of the original shipment of the Goods to the customer using the cheapest standard delivery method offered by the Store.

6. The Seller may withhold the refund until the Customer has received the Goods back, or at least the Customer has provided the Seller with proof of sending the Goods back.

7. The refund will be made using the same payment method that the Customer used in the original transaction, unless the Customer has expressly agreed to a different solution.

8. The Customer is liable for any reduction in the value of the returned Goods if, before submitting the declaration of withdrawal from the contract, the Customer used the Goods in a manner other than that necessary to establish the nature, characteristics, and functioning of the Goods.

Chapter 8. Exceptions to the right to withdraw from the contract for the sale of Goods

1. The right to withdraw from the contract does not apply to Contracts for the supply of Goods:
a. that are not prefabricated, manufactured according to the specifications of the consumer/Privileged Entrepreneur or intended to meet their individual needs (personalized goods);
b. that spoil quickly or have a short shelf life (perishable goods);
c. delivered in sealed packaging, if the packaging has been opened by the customer and the goods cannot be returned after opening for health or hygiene reasons (hygiene-packed goods);
d. audio or video recordings or computer programs delivered on a tangible medium (e.g., a CD) in a sealed package, if the package is opened after delivery;
e. which, due to their nature, are inseparably combined with other goods after delivery (e.g., construction materials, if used);
f. newspapers, periodicals, or magazines, with the exception of a subscription agreement (paper press); 

g. the price of which depends on financial market fluctuations over which the Seller has no control and which may occur before the expiry of the withdrawal period;
h. alcoholic beverages, the price of which was agreed upon at the conclusion of the sales contract, but which can only be delivered after 30 days and whose value depends on market fluctuations over which the Seller has no control.

Chapter 9. Complaints

1. The Seller is obligated to deliver Goods to the Customer in accordance with the Agreement.

2. Towards consumers and Privileged Entrepreneurs, the Seller is liable for the conformity of the Goods in accordance with the provisions of the Consumer Rights Act. Towards other customers, the Seller is liable under the principles of the Civil Code.

3. Complaints can be submitted:
in electronic form to the following address: lilyfrou.art@gmail.com
or in writing to the following address: Pańska 12, 86-300 Grudziądz.

4.The Seller will consider the complaint in the form in which it was submitted (in writing or via email) within 14 days of receiving the complaint.

5. If the consumer is dissatisfied with the manner in which the complaint is handled by the Seller, the Privileged Entrepreneur may (regardless of the ordinary proceedings before a common court) also use extrajudicial methods of handling complaints and pursuing claims.

6. For the above purposes, you can:
a. apply to the provincial inspector of the Trade Inspection with a request to initiate mediation proceedings to resolve the dispute amicably,
b. enlist the assistance of a district (municipal) consumer ombudsman or a social organization whose statutory tasks include consumer protection,
c. apply to a permanent consumer arbitration court with a request to resolve the dispute arising from the concluded contract,
d. use the ODR (Online Dispute Resolution) platform, which is used for online resolution of disputes between consumers and businesses if the dispute concerns obligations arising from a contract concluded online. More information about the ODR platform can be found at
https://ec.europa.eu/consumers/odr/main/?event=main.home.howitworks .
Note! This platform will no longer accept new complaints from March 20, 2025, and its operation will cease on July 20, 2025.

7. Additional information on out-of-court complaint and redress procedures can also be found on the website of the Office of Competition and Consumer Protection:
https://polubowne.uokik.gov.pl/. 

Chapter 10. Product Reviews

1. The Store allows customers to add product reviews (hereinafter referred to as "Reviews").
2. Reviews added by customers must be legal within the meaning of the Digital Services Act (DSA) and consistent with good practice, which means that Reviews cannot be posted that:
are unlawful in nature;
contrary to good practice, in particular: contain offensive or pornographic content, offend religious feelings, or incite racial, ethnic, or religious hatred;
infringe the rights of others, including, in particular, property and personal copyrights and the right to privacy;
contain commercial or advertising content or graphic elements relating to products other than those offered in the Store.
3. The Seller and/or the provider of an external customer satisfaction/review program may moderate Reviews, which means that Reviews that do not comply with the Terms and Conditions will not be published or may be deleted.

4. If a Review is blocked or deleted, the Seller will inform the customer, providing a justification. In such a case, the customer may file an appeal under the terms described in Chapter 10, Section 5 of the Terms and Conditions.

5. Appeals against decisions regarding Reviews (hereinafter "Appeals") may be submitted:
in electronic form to: lilyfrou.art@gmail.com or in writing to: Pańska 12, 86-300 Grudziądz.
The Seller will immediately confirm receipt of the Appeal electronically (if the person filing the Appeal has provided the Seller with an email address). The Seller will review the Appeal in the form in which it was submitted (in writing or via email) within 14 days of receiving the Appeal.
6. Every person visiting the Store may submit a notification to the Seller (hereinafter "Notice") if they believe that the Review contains illegal content within the meaning of the Digital Services Act (DSA) or is inconsistent with these Terms and Conditions. Notices should be submitted electronically to the following address: lilyfrou.art@gmail.com.

7. The Seller will immediately confirm receipt of the Notification electronically. The Seller will review the Notification within 14 days of its receipt, providing a justification. The person submitting the Notification may appeal against the Seller's decision regarding the Notification pursuant to the terms described in Chapter 10, Section 5 of the Terms and Conditions.
8. If the Seller is dissatisfied with the Seller's resolution of the Appeal, the person submitting the Appeal may use the out-of-court dispute resolution procedures referred to in the Digital Services Act (DSA).
9. The Seller is not liable for Reviews posted in the Store by customers, provided that:
the Seller has no knowledge that the Review contains illegal content;
the Seller immediately takes appropriate action to remove or prevent access to illegal content upon receiving such knowledge or information. In particular, the Seller shall promptly review Notices.

Chapter 11. Accessibility

1. This chapter of the Terms and Conditions contains information on how the Store Service meets accessibility requirements.
2. Both the Terms and Conditions and the Store website are provided in electronic form, readable using assistive tools.
3. The information contained in the Terms and Conditions has been prepared in text formats that enable its use in alternative and augmentative communication. It can be read using assistive tools. Contrast and spacing between letters, lines, and paragraphs have been used, as well as appropriately large, legible fonts with a size and typeface that allow for reading, for example, by enlarging the text or using assistive tools. The Terms and Conditions do not contain significant non-text content.
4. The information contained in the Terms and Conditions is provided in a manner that ensures perceptibility, functionality, comprehensibility, and compatibility. 5.
Information on how the Store Service meets accessibility requirements can be found in the Accessibility Statement.

Chapter 12. Final Provisions

1. Polish law applies to Agreements concluded in the Store. The Agreement is concluded in Polish.
2. No provision of the Terms and Conditions excludes or in any way limits the rights of the consumer (and the Privileged Entrepreneur) arising from the provisions of law.
3. The Seller may amend the Terms and Conditions at any time. Such amendments shall apply to orders placed after the publication of the new version of the Terms and Conditions. In the case of (i) previously concluded Agreements for the provision of a digital service or electronic service, and in the case of (ii) customers with an Account in the Store, the customer will be notified of the amendment to the Terms and Conditions and the option to refuse the new content.
4. The Terms and Conditions are effective from August 21, 2025.

Account Terms and Conditions in the Lily's Romance Store

Chapter 1. General Provisions, Contact with the Seller

1. These account terms and conditions (the "Account Terms and Conditions") define the terms and conditions for using the customer account (the "Account") in the Lily's Romance online store (the "Store").

2. These Account Terms and Conditions constitute the terms and conditions for electronic services within the meaning of the Act on the Provision of Services by Electronic Means. The Account service is an additional and ancillary service to the Seller's main business, i.e., offering customers the opportunity to purchase Goods. The Account service is free of charge.

3. The Account Terms and Conditions supplement the Store Terms and Conditions. To the extent not regulated in the Account Terms and Conditions, the provisions of the Store Terms and Conditions apply to this service.

4.The Seller's contact details for matters relating to the Account service are the same as for the Store:
Pańska 12, 86-300 Grudziądz
e-mail: lilyfrou.art@gmail.com
tel.: 511406413

Chapter 2. Technical Requirements and Functionality of the Account Service

1. The technical requirements for using the Account service are the same as for using the Store and are specified in Chapter 2, Section 1 of the Store Terms and Conditions.

2.By using the Account, the Store customer can:
a.save and store their personal data (including the delivery address) in the Account, which allows them to make subsequent purchases in the Store without having to re-complete the address form,
b.  view their order history,
c. view the order fulfillment status.

Chapter 3. Agreement for the Provision of Account Services, Withdrawal from the Agreement, and Cancellation of the Account

1. Creating an Account by the Customer constitutes the conclusion of an agreement for the provision of electronic services for an indefinite period. The Customer may terminate their Account at any time without providing a reason. To do so, please contact the Seller electronically at lilyfrou.art@gmail.com. The Customer also has the statutory right to withdraw from the agreement for the provision of Account services within 14 days of its conclusion.

Chapter 4. Complaints

1. Towards consumers and Privileged Entrepreneurs, the Seller is liable for the compliance of the Account service with the contract in accordance with the provisions of the Consumer Rights Act. Towards other customers, the Seller is liable under the terms of the Civil Code.

2. Complaints regarding the Account service may be submitted to the Seller in accordance with the procedure set forth in Chapter 9, points 3-5 of the Store Regulations.

3. If you are dissatisfied with the manner in which the complaint is handled by the Seller, you may also use out-of-court complaint and redress procedures in accordance with the procedure set forth in Chapter 9, points 6-7 of the Store Regulations.

Chapter 5. Personal Data

1. Full information on the processing of personal data of Store customers, including for Account management purposes, can be found in the Privacy Policy.

Chapter 6. Amendments to the Account Terms and Conditions 

1. The Seller may amend these Account Terms and Conditions in accordance with the principles set out in Chapter 12, Section 3 of the Store Terms and Conditions. If the Customer does not accept the new wording of the Account Terms and Conditions, they may terminate the Account service agreement (by contacting the Seller electronically) with a 14-day notice period.